Q: "I recently bought your product from ROSS, can I buy another one from you? or can you tell me where to find it?"
Q: I bought your product from a 3rd party source and I'm missing a piece of hardware. Can you help?
Q: I bought one of your products, but unfortunately I didn't read the description and the height is too low for what I need it for. Can I return this?
Q: What states do you ship products to?
A: Unfortunately we do not sell this item direct-to-buyer. We sold this design to ROSS and we do not have access to their inventory or distribution list. We would recommend you reach out to your local ROSS with this question.
A: Of course! please email email@example.com with images of your product and we will get the claims process started.
A: We are more than happy to help with this request. Please send an email to firstname.lastname@example.org so we can request further information to get this process started.
Q: Are you EPA certified?
Q: Where are your products made
Q: Why is your company called 'Cui Liu' and how do you pronounce it?
A: Yes, our EPA number is 97173-CHN-1
A: Our e-commerce products are made in China; Our wholesale products are made in China, Vietnam, Indonesia, and India. All of our products are designed in the USA.
A: 'Cui Liu' is the name of our CEO. To learn more about who she is, please visit "Meet Cui" page. 'Cui Liu' is pronounced 'Tray • Lew'
Product Care Tips
**Please note: the links listed are for 3rd party websites and we are not in association with those companies. Cui Liu is not liable if anything occurs from the tips recommended.**